Privacy policy
Langley Lions Housing Society
Effective date: February 11, 2026
Langley Lions Housing Society (“LLHS,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who interact with us. This Privacy Policy explains how we collect, use, disclose and safeguard personal information through our website and electronic communications.
This policy applies to personal information collected through our website, email and other online interactions.
1. Who we are
Langley Lions Housing Society is a non-profit housing society based in Langley, British Columbia. We provide affordable and assisted housing for seniors and persons with disabilities and work with community and government partners to deliver housing programs and services.
Our website is intended to share information about our housing, buildings, services and application pathways, and to provide a way for individuals to contact us with questions or requests for information.
2. Applicable privacy law
Langley Lions Housing Society operates in British Columbia and is subject to the Personal Information Protection Act (British Columbia) (“PIPA”).
We collect, use, and disclose personal information in accordance with this legislation and other applicable Canadian privacy laws.
3. What personal information we collect
Information You Provide Voluntarily
We collect personal information only when you choose to provide it. This may include:
- Name
- Email address
- Phone number
- Mailing address, if provided
- Messages or questions submitted through website forms
- Information shared in housing, program, or service related inquiries
- Email address submitted for newsletters or updates
- Information included in employment or general inquiries
You are not required to provide personal information to browse our website.
Information collected automatically
When you visit our website, limited technical information may be collected automatically, including:
- Internet Protocol (IP) address
- Browser type and device information
- Pages visited and time spent on the site
This information is used only to understand how the website is accessed and to support basic website performance, security and accessibility.
4. How we use personal information
We use personal information only for purposes that a reasonable person would consider appropriate in the circumstances, including:
- Responding to inquiries and requests
- Providing information about housing, programs or services
- Supporting housing related communication or referrals
- Sending newsletters or updates when you have chosen to receive them
- Improving website content, functionality and usability
- Meeting legal, regulatory, or operational requirements
We do not use personal information for advertising, profiling or automated decision making.
5. Disclosure of personal information
Langley Lions Housing Society does not sell, rent or trade personal information.
Personal information may be disclosed only in limited circumstances:
- To service providers who assist with website hosting, email delivery or technical support, and only as necessary to provide those services
- To housing partners or public agencies, such as BC Housing or health authorities, where required as part of an application or referral process and initiated or authorized by you
- Where disclosure is required or permitted by law
All third parties engaged by LLHS are expected to protect personal information and use it only for the purposes for which it was disclosed.
6. Electronic communications and confidentiality
While we take reasonable steps to protect personal information, electronic communications, including website forms and email, are not fully secure.
We encourage individuals not to submit highly sensitive personal information through general website forms or unsecured email. Information submitted through our website does not create a confidential, fiduciary, or professional relationship beyond what is reasonably required to respond to an inquiry or request.
7. Cookies and website analytics
Our website may use cookies or similar technologies to support basic functionality and to understand how visitors use the site. Cookies do not identify you personally.
You may manage or disable cookies through your browser settings or by using the cookie settings available on our website.
8. Safeguards and retention
We use reasonable administrative, technical, and physical safeguards to protect personal information from loss, unauthorized access, misuse or disclosure.
Personal information is retained only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.
9. Access to and correction of personal information
You may request access to the personal information we hold about you or request corrections to inaccurate or incomplete information.
Requests should be made in writing and include sufficient detail to allow us to identify the information being requested. We will respond within a reasonable timeframe, subject to any legal limitations or requirements.
10. External websites
Our website may include links to websites operated by third parties. This Privacy Policy applies only to information collected by Langley Lions Housing Society. We are not responsible for the privacy practices or content of external websites.
11. Changes to this privacy policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The most current version will be posted on our website with an updated effective date.
12. Contact information
If you have questions about this Privacy Policy or about how your personal information is handled, please contact:
Langley Lions Housing Society
5464 203rd Street
Langley, BC V3A 0A4
Phone: 604 530 7171
Email: admin@llhs.ca